We ship worldwide, however all customers are responsible to get his/her tobaccos into his/her country since tobacco laws vary from a country to another.
Directly Official Retailers
We are procuring all products directly and only from Official Retailers and directly shipped use drop shipping service. Shipments are completed from Non-EU countries. So, all customers must be aware of their local customs laws about purchasing online tobacco from overseas (non-EU) countries by post before place an order.
Kosten für den Versand
Die Versandkosten sind immer vom Produktpreis ausgeschlossen.
Die Versandkosten variieren je nach dem Gewicht der Bestellung. Sie können die Versandkosten in "Warenkorb Seite" oder "Kasse Seite" überprüfen, wenn Sie eine Bestellung aufgeben.
Shipping Process Time
Shipments are usually completed within 1-3 business days after payment confirmation. This period may sometimes be delayed (due to delays in product supply).
If we were out of stock at the time of payment for any reason, we offer two solutions;
* Waiting for product to arrive in stock
* Full refund
Shipping Types
Express Mail Service: International Express Mail Service with tracking. It takes around 5-15 days for arrive to destination country.***
***PLEASE NOTE THAT;
Shipping period begins on the day order is dispatched.
“arrive to destination country” states for entry to destination COUNTRY not to the BUYER. Because we cannot have any information about delivery time for local postal service as well as customs procedures.
Hit Club ML cannot be responsible for long delays at customs. Please reach your customs office for delays caused by customs.
Sie werden nicht in der Lage sein, die Echtzeit-Bewegungen Ihres Pakets zu sehen, da diese Sendungen von nationalen Postdiensten durchgeführt werden (nicht wie FedEx, DHL und UPS).
Bei Sendungen mit dem Status "In-Transit" warten wir auf eine erneute Versendung, bis der Status aktualisiert wird. Wir können keine Erstattungs- und Rücksendungsanfragen für Bestellungen mit dem Status "In-Transit" vor einer Aktualisierung akzeptieren. Der Hauptgrund für den Status "In Transit" ist, dass die Sendung noch nicht von der örtlichen Zollbehörde bearbeitet wurde.
Verfolgungsnummer
Die Sendungsverfolgungsnummer finden Sie in Ihrem Konto und in der Versandbestätigungs-E-Mail.
Sie können Ihre Tracking-Nummer auch über den folgenden Link eingeben und den Status Ihrer Bestellung überprüfen;
HitCigars Tracking-Seite
17Track.net
Taxes & Duties
Cigarette and tobacco packs come with Excise stickers, proving that taxes (customs duties, VAT, Excise tax) were paid in origin country.
Please be aware that your delivery may also be subject to customs duties, taxes or seizure over which we have no control, and which MUST be borne by you.
We are not responsible for paying any taxes or duties involved in the importation of customer’s order into their country.
All customers must be aware of their local customs laws about purchasing online tobacco from overseas (non-EU) countries by post before place an order.
If the customer refuses to pay taxes or duties for the order and returns it to us, return shipping fee and standard shipping fee will be charged within the order amount and the remaining amount will be refunded.
Customs Declaration
Due to customs regulation in the country of origin, we should declare orders as “Tembakau” which means that “Tobacco”.
We can not declare as “Gift or your specific declaration”.
Wenn Sie damit nicht einverstanden sind, geben Sie bitte keine Bestellung auf.
Alle Kunden müssen sich vor einer Bestellung über ihre lokalen Zollgesetze für den Online-Kauf von Tabak aus Übersee (Nicht-EU-Ländern) informieren, bevor sie eine Bestellung aufgeben.
Zollangelegenheiten
Wir können nicht für Zollgebühren, Steuern, Beschlagnahmungen, verzögerte Sendungen oder andere Unannehmlichkeiten verantwortlich gemacht werden, die durch den örtlichen Zoll für Ihre Tabakbestellungen verursacht werden.
Alle Kunden müssen sich vor einer Bestellung über die örtlichen Zollgesetze für den Online-Kauf von Tabak aus Übersee (Nicht-EU-Ländern) informieren, bevor sie eine Bestellung aufgeben.
Aromatisierte Tabaksorten
Aromatisierte Tabake sind in einigen Ländern verboten worden. Wir übernehmen keine Verantwortung für das Zollrisiko für Ihre Bestellungen von aromatisiertem Tabak.
Bitte informieren Sie sich vor Ihrer Bestellung über die örtlichen Vorschriften für aromatisierte Tabake.
Shipping Insurance
Each country has different customs regulations for importing tobacco from overseas (non-EU) countries by post.
We prepare all your orders with great care and ensure our shipments are handled meticulously.
However, it is known that the larger the size and weight of the order, the higher the risk of it being held at customs in the destination country (Exceptions: Some countries have no limits on customs regulations).
Therefore, all customers must be aware of their local customs laws regarding purchasing tobacco online from overseas (non-EU) countries by international post before placing an order.
The suggested maximum quantities per order are:
• 2 cartons (20 packs) for Cigarettes or Heated Tobacco,
• 10 packs for Hand Rolling Tobacco.
• 250g for Pipe Tobacco.
-
- If the customer’s order is lost due to the postal service in the destination country and/or does not arrive for any reason (a 30-day waiting period applies to determine the order as lost).
The order will be reshipped free of charge, but reshipping will only be done once. If the reshipment is also lost, the responsibility lies entirely with the customer, as there is clearly an issue on the customer’s side.
-
- If the customer’s order is seized by the destination country’s customs (the customer must receive and share an official letter, or this must be confirmed by the official postal service in the destination country) ; we offer two options to our customer;
Reship: The order will be reshipped immediately and free of charge, but this will be done only once. If the reshipment is also lost, the responsibility will fully lie with the customer, as it indicates an issue on the customer’s side. Recommended.
Partial Refund: A partial refund is issued due to fees being deducted from the customer’s payment, including the shipping fee, shipping insurance fee, payment provider fee, and refund fee. These fees are applied by the payment provider and the bank. The exact fees may vary depending on the payment method chosen by the customer.
If the customer is familiar with the customs regulations of the destination country, they may order more than our recommended quantities. In this case, the responsibility lies with the customer.
Please refer to the Terms and Condition sections for more details.